At Shri Shyam Transport Company, we strive to provide reliable and efficient transport services. This Refund & Return Policy outlines the terms and conditions for requesting refunds and returns of services booked through our company.

Refunds may be applicable under the following conditions:

• If the transport service is canceled at least **24 hours** before the scheduled pickup, a **full refund** will be provided.
• If the transport service is canceled **12-24 hours** before the scheduled pickup, a **50% refund** will be provided.
• No refunds will be issued for cancellations made **less than 12 hours** before the scheduled pickup.
• If the service is not delivered due to an error on our part (e.g., vehicle breakdown or scheduling issue), a **full refund** or alternative service will be provided.

Refunds will not be provided under the following circumstances:

• If the customer fails to be available at the pickup location at the scheduled time (**No-Show Policy**).
• If the delay or cancellation is due to unforeseen external factors such as weather conditions, government restrictions, or natural disasters.
• If incorrect booking details were provided by the customer.
• If the service has already been rendered as per the booking agreement.

• To request a refund, customers must contact us at rm8109958@gmail.com or call **+91 9166185870**.
• Refunds for eligible cancellations will be processed within **5-7 business days**.
• All refunds will be issued to the original payment method used during booking.
• For cash payments, refunds can be collected in person from our office.

If you need to modify your booking instead of canceling:

• Changes requested **at least 24 hours** before the scheduled transport will be accommodated free of charge, subject to availability.
• Changes requested **less than 24 hours** before the transport may incur additional charges.

We do not offer returns on transport services once they have been completed.

If you have any questions regarding our Refund & Return Policy, please contact us:

Shri Shyam Transport Company
Address: Baba Shahabuddin Road, Uday Vihar, Neemuch, Madhya Pradesh - 458441
Email: rajumali@shrishyamtransport.com
Phone: +91 9166185870